Bank tellers
are the face of the financial institution and should have polished people skills and background knowledge of banking. Employers look for conservatively dressed candidates with a pleasant personality and a strong grasp of banking. You will need to demonstrate that you are dependable, reliable and capable of handling a variety of people in a friendly, professional manner throughout the day.
Show Your People Skills
Bank tellers are the financial institution's first line in customer sales and service. You may be required to make sales and referrals in addition to making transactions. Employers want candidates who exude a friendly, approachable exterior while remaining professional and knowledgeable about bank products and services.
Demonstrate you are the person for the job by recalling specific customer service and sales experiences in previous jobs. Discuss a variety of experiences, even those outside of banking, to show that you are versatile and can adopt your customer service style to a variety of settings.
Use a former example of teamwork or leadership if you don't have prior work experience. Recall how you used your skills to manage a project or how you resolved a conflict using your communication abilities.
Smile and make eye contact throughout the interview. Most employers require bank tellers to make eye contact, smile and call the customer by name, so demonstrate that you understand what's required throughout the interview.
Demonstrate Your Knowledge
Show your future employer that you understand how a bank works behind the scenes. If you have previous bank teller experience, discuss some of the highlights such as having your drawer always balanced at the end of the day or that you led the tellers in loan referrals.
Prospective bank tellers have a leg up on the competition if they have computer skills. If you have knowledge of specific spreadsheet or word processing software, be sure to mention that during the interview.
If this is your first job out of school, discuss your interest and accomplishments in finance classes. Talk about your involvement with the school bank, if your school participated in an on-site banking program.
Pull Out Awards
Former employer or school recognition is important in this competitive environment. Let your future employer know that you were recognized for being an exceptional employee or student by detailing why you were recognized.
Banks value sales and service recognition awards, so be sure you highlight any special designations. Discuss any product or overall total sales increases if you were awarded for sales.
Service is an extremely important part of being a bank teller, so explain why you received a service award and its meaning to your former employer or school.
Remember to include any industry-based awards. Awards for balanced drawer or no charge-offs are important because it tells your future employer that you are consistent and sharp on the job.
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