Communication is the sharing of information and ideas. It plays a key role in ensuring the successful interaction of people in business and other areas of human endeavor. Improper communication tools in business lead to information breakdown, hampering productivity and utilization of resources. Lack of communication often impacts profits. Effective communication is achieved by employment of readily-available tools, or by the acquisition of new skills.
Active Listening
Active listening ensures that the listener not only hears what the speaker is saying, but that the speaker is aware that the listener is paying full attention. The speaker and the listener must avoid distractions and observe each other's body language. By responding appropriately -- and avoiding interruption of the speaker -- communication proceeds smoothly. Both parties might eventually recap the matters discussed.
Provision of Both Negative and Positive Feedback
Business managers and other leaders sometimes communicate with subordinates only when things have gone wrong. In this case all the feedback is negative. A subordinate might not freely communicate his thoughts if he believe positive feedback is absent. Effective communication is achieved when positive and negative feedback are given in appropriate measures.
Recognition
Managers have the responsibility of recognizing the best efforts of those under them. Periodic meetings complimenting the diligence of achievers are a part of effective communication. Managers often use such meetings to update the employees on the progress and future plans of the company. This makes the employee feel recognized and opens the doors to effective communication.
Expressing, Not Impressing
Communication laden with high-sounding and unfamiliar words might impress the listener, but it frequently fails to deliver the message. This habit -- or need to appear sophisticated -- often fails to address the all-important need of passing information. The use of simple language allows everyone to understand the message.
Know the Members of the Team
Different communication techniques have different success rates among team members. A successful manager must know what type of communication works with each subordinate. An effective communicator knows what appeals to the listener, and what is likely to put-off the listener.
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