Answer your Web visitors' questions usingknowledge management software.
Knowledge management software stores, collects or allows the access of information by businesses, corporations or individuals. The major use for knowledge management software today is the creation of tools that consumers can use on company websites. Having effective knowledge software at your disposal can lower customer support costs and can increase traffic to your company website.
Absolute FAQ Manager
Absolute FAQ Manager, from Xigla (xigla.com), is an affordable method for creating a FAQ (Frequently Asked Questions) knowledge database on your website because it requires no hosting costs. While other programs may require recurring fees, Absolute FAQ Manager software comes with everything you need to create and run an FAQ database on your own site. The program allows unlimited users and administrators, a tags cloud for simple indexing, social bookmarking and automatic email notifications.
Knowledge Base Force
Knowledge Base Force (knowledgebaseforce.com) is Web-based software that can reduce the stress on your customer service department with its knowledge database creation. The software claims that it can reduce customer service email by 80 percent and reduce call volume by 50 percent after one year of operation. The program is hosted by the development company to increase safety with daily backups and high security. Knowledge Base Force works well with search engine optimization (SEO) to bring high traffic to your company’s website. There is no installation needed on your hardware since everything is handled through Knowledge Base Force itself. A free trial is available at the Knowledge Base Force website.
InnoKB
InnoKB, a product of WJJ Software (wjjsoft.com), has strong compatibility with most Internet browsers including Internet Explorer, Google Chrome, Mozilla Firefox and Apple Safari. The program lets you manage, create and share a full-text database that is easy to edit, search and customize. Like Absolute FAQ Manager, InnoKB is hosted on your own servers and is simple to set up with your customized company name and application title. The company’s website states the software's benefits are an easy to set up server, easy to maintain database, trouble-free content editing and straightforward Web interfaces. A free 30-day trial is available.
PHP Knowledge Base
PHP Knowledge Base (knowledgebase-script.com) has strength in the complexity of its programming and its many features geared to specific companies. The program has multilanguage support, a powerful search utility and a toolbar that lets you easily format your articles. If your company is looking to improve both Web traffic and revenue, this program may be a good fit. PHP Knowledge Base optimizes your pages for high search engine placement and for maximum Google AdSense click-through potential. The program automatically generates a sitemap and lists your top 10 articles by traffic on any page you wish. A limited free version is available for download on the Knowledge Base Script website.
Tags: Knowledge Base, Base Force, Knowledge Base Force, Absolute Manager, available Knowledge, available Knowledge Base, company’s website